My review I attempted to post on dealerrater cept that site won't let me login:
Came to get my annual oil change and fix some issues. I can't verify that they changed my oil but it took them long enough (2 hours or so) so I assume they did. But, they did add the lock/unlock visual confirmation that Shelly BMW claimed was impossible to do on my car (I don't have an alarm). I was also there to deal with a rattling passenger seat. Due to a mixup when describing the issue on my part, the tech couldn't find it. However, when I picked up the car, Anthony Moore (my Service Advisor) went out with me, grabbed a tech, and let me reproduce the sound. They were discussing how to fix it in front of me and Anthony decided a new seat might be in order. I'd settle for a piece of foam if that's all it takes but I won't say no to a new seat. They offered to do it right there but I was busy today and scheduled another appointment. I feel comfortable with their competence that I'm willing to return, unlike Shelly where I bought my car.
Plus, they didn't reset my computer. That means I'm gonna get another free oil change in about 6500 miles.
Came to get my annual oil change and fix some issues. I can't verify that they changed my oil but it took them long enough (2 hours or so) so I assume they did. But, they did add the lock/unlock visual confirmation that Shelly BMW claimed was impossible to do on my car (I don't have an alarm). I was also there to deal with a rattling passenger seat. Due to a mixup when describing the issue on my part, the tech couldn't find it. However, when I picked up the car, Anthony Moore (my Service Advisor) went out with me, grabbed a tech, and let me reproduce the sound. They were discussing how to fix it in front of me and Anthony decided a new seat might be in order. I'd settle for a piece of foam if that's all it takes but I won't say no to a new seat. They offered to do it right there but I was busy today and scheduled another appointment. I feel comfortable with their competence that I'm willing to return, unlike Shelly where I bought my car.
Plus, they didn't reset my computer. That means I'm gonna get another free oil change in about 6500 miles.
